Metrack Help

Search or scroll to get help with using Metrack.

How can I manage my favorite routes?

To set a new favorite route, first switch to your desired route in the Settings tab. Then, tap the Favourites located at the top-right of the schedules screen.

The new route will appear in the favorite in the settings panel. You can remove a favorite route by tapping the Favourites again on a route's schedules screen.

How can I know if a train is running express?

Tap on a trip in your schedule to view more information about it, including how many stops that train will make between your origin and destination. If the number of stops is zero, then the train is running express between your desired stations.

How can I view another schedule?

Start in the Settings tab. Then, under Current schedule, select your desired line and stations.

How can I view the return trip for my schedule?

Switching the direction of your trip is simple: just tap the Switch button in the top-right corner of the Schedules tab.

If you want to change to an entirely different route, you can do that on the Settings tab.

What do the green and red icons on the trips mean?

These icons indicate whether that trip is running on time or not.

A red icon with an exclamation mark means that the trip is delayed. A green icon with a checkmark means that the trip is running on time. A gray icon with a checkmark means that there is no live data indicating whether the trip is on time or not (yet).
You can learn more about a trip's status by tapping on a trip to expand the card.

How are stops calculated?

The number of stops that is displayed for a trip in your schedule is the number of stations between your origin and destination and does not include the origin and destination stations themselves. The number of stops displayed could be as low as zero if the train is running express or your route has no stations between your origin and destination.

Why is my schedule not loading?

This exception might occur because there are no trains running between your selected stations on your selected day. Keep in mind that certain routes have no weekend service or only run at certain times of day. Try changing the date at the top of the schedule screen.

If you believe that there should be trains running and you are not receiving a schedule, first try updating Metrack from the App Store. If this does not resolve the issue, try force-quitting the app and launching it again. Resetting the app from the settings screen might also resolve the issue.
If none of the above resolves your issue, please contact us via email and we will aim to resolve the issue as quickly as possible.

Why are some trips missing from my schedule?

If your schedule is loading but you believe that it does not contain all of the available trips, please contact us via email and we will aim to resolve the issue as quickly as possible.

How can I share my trip?

You can share your trip with a friend by tapping a trip in your Schedules tab to expand the trip's card and then tapping the Share button at the bottom-right of the card.

What is Metrack's privacy policy?

Our policy is simple: Metrack is private. We don't collect, store, or share any personally-identifiable information about our users or their usage of the service. You can read more in our privacy policy.